Session 1: 8 to 11:30 a.m.
Session 2: 1 to 4:30 p.m.
Capacity: 8

Class dates may be full. Please check UC Learning Center for availability and location. Location also listed under the Class Calendar. No waiting lists.

Course description

This interactive workshop is designed to empower patient care staff to provide customized patient and family education using health literacy principles and communication tools, which include the ‘Teach-Back’. The course utilizes didactic, group discussion and role play to enable participants to translate the knowledge and tools presented into effective real-world communications.


This class is restricted to UC Davis Health employees who belong to departments of the Phase I, II or III Rollout Groups (PDF).


In preparation for the workshop, please complete this short reflection exercise (PDF).

Class attendance

Be courteous and on time. It is disruptive to other students and instructors and difficult for late students to catch up once the class starts. Students are expected to attend and participate in the entire course. You will not be allowed to attend the class if you are 5 minutes or later.


Please dress in hospital scrubs or clinical work attire as participants will work hands-on.

C.E. contact hours

Provider approved by the California Board of Registered Nursing, provider number CEP 26, for 3.5 contact hours.

This is a UC Davis Medical Center approved course for continuing education credit. UC Davis Medical Center is designated by the Physical Therapy Board of California as a Continuing Competency Approval Agency.

Attendees will not receive C.E. credit if they are more than 5 minutes late; no partial credit can be awarded.


Registration is available in UC Learning Center. Select a date above to register directly, or log into UC Learning Center and search for the course to register. Please cancel your registration if you are unable to attend as space is limited.

This class is for UC Davis Health employees only.

Persons with disabilities

Individuals needing special accommodations may call the Center for Professional Practice of Nursing at (916) 734-9790.


Parking is available in parking lots 4, 12 and 17 with a UC Davis parking permit. A daily permit is available for purchase for $6 from the kiosks in lots 14 (2nd Ave. & 45th St.) and 18 (49th St. & V St.).